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http://hdl.handle.net/11547/2401
Title: | A FRAMEWORK FOR ENHANCEMENT OF HUMAN RESOURCE PRODUCTIVITY BY USING BALANCED SCORECARDS A DECISION BASED APPROACH |
Authors: | Mohebbi, Hamidreza |
Keywords: | Performance measurement Performance Dashboard PROMETHEE Human Resource Productivity Balanced Scorecard Analytical hierarchy process Performans ölçümü Performans Gösterge Tablosu PROMETHEE İnsan Kaynakları Verimliliği Balanced Scorecard Analitik Hiyerarşi Süreci |
Issue Date: | 2018 |
Publisher: | ISTANBUL AYDIN UNIVERSITY INSTITUTE OF SOCIAL SCIENCES |
Abstract: | “A chain is only strong as its weakest link”; this is an incredible example of a business unit which is left behind, a production line of which one workstation lags behind, and a service line faces delay. This dissertation presents a conceptual framework that adequately evaluates and controls the productivity process. The research utilizes the Balanced Scorecard (BSC) which is an organizational management tool, and Analytical Hierarchy Process (AHP) to evaluate three company‟s performance cycle. The research BSC model contains four perspectives that are Financial, Customer, Internal business processes and Training and innovation. These measures are explicitly defined and categorized using key performance indicators (KPI) for the decision-making purposes. The AHP method is adopted for weighting the BSC criteria and the PROMETHEE method is used to select the best strategy to be implemented in the organization. The conceptual framework of the research integrates the theories of strategic evaluation and management science and divides the model into measurable business objectives to enhance and improve productivity. |
URI: | http://hdl.handle.net/11547/2401 |
Appears in Collections: | Tezler -- Thesis |
Files in This Item:
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516910.pdf | 2.4 MB | Adobe PDF | View/Open |
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