PERFORMANCE APPRAISAL AND ITS EFFECTS ON EMPLOYEES MOTIVATION: A CASE STUDY OF AFGHAN WIRELESS COMMUNICATIONS COMPANY IN KABUL

Abstract

In current highly competitive environment in organizations, where managing the workforce has gained a lot of attention and importance, where different companies and organizations are achieving not only competitive advantage but also high quality, cost effective product lines, customer and investor satisfaction as well. One of the essential aspects of workforce management is performance appraisal which is not only used to for appraisal purposes solely but, also for compensation, promotion, training determination by the management in current modern organizations. In this paper the researcher analyzed the impact of performance appraisal on employee’s motivation in Afghan wireless communications company in Kabul. Afghan wireless telecommunication company which is one first and amongst biggest telecommunication services provider throughout Afghanistan with a large number of employees was selected for the purpose of this case study. Since, it’s a quantitative research study a questionnaire containing 25 questions was distributed amongst the employees of Afghan wireless communications company, to which 91 of the employees replied. As a result of the findings of the primary and secondary data the researcher concluded that performance appraisal and motivation has correlation amongst them and it was not only performance appraisal that impacted the motivation of employees in Afghan wireless communications company but Satisfaction with appraisal system, Financial rewards, Decision making authority, and regular training was also among the factors that impacted the motivation.